Terms and conditions

1. General provisions

1.1. These terms and conditions are binding, to all intents and purposes and consequences of law, on those who intend to purchase services or products (hereinafter also referred to as “User(s)”, “Consumer(s)” or “Traveller(s)”), on the online platform accessible from the website www.veraitalia.it (hereinafter also referred to as the “Online Platform”), provided by the sole proprietorship Vera Italia di Chiara Barbera, (hereinafter also referred to as “Vera Italia” or “Professional”), with registered office in Corso Mediterraneo n. 245, Scalea (CS), postcode 87029, VAT number 03925960787, in the person of its legal representative, Chiara Barbera, domiciled for the purposes of the office at the aforementioned registered office.

1.2. Vera Italia is a digital and interactive application (hereinafter also referred to as the “Platform”) that allows users to interact with providers of cultural experiences, known as Culture Creators, and to book and purchase such experiences. In particular, users can view the cultural experiences on offer, select those they are interested in and book them directly by registering on the Platform, which acts as an intermediary between the User and the Culture Creator. In providing the Services, Vera Italia uses the data entered on the Platform for the following purposes (among others): (i) to automatically create user profiles and enable them to use the reserved area; (ii) to check the proper functioning of the Platform or improve its Services, including the processing of anonymous statistics on the use of the Platform; (iii) to book the products and services requested by the User; (iv) to send the User booking receipts and other communications relating thereto; (v) to communicate updates to the software or changes to these Terms and Conditions, the privacy policy and the use of cookies, and any other rules governing the platform.

1.3. The following definitions apply to these Terms and Conditions:

“Supply/Sales Contract”: contract for the supply of services or sale of products entered into between Vera Italia and the User within a distance selling system using electronic means, organised and managed by Vera Italia
“User/Traveller”: the natural or legal person who has access to the Web Platform, including through the registration and account creation procedure, and who makes the purchase referred to in this contract. This user may be classified as a “Consumer” when it is a natural person who makes purchases for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
“Supplier”: the entity identified above, whether a natural or legal person, acting in the course of its commercial, industrial, craft or professional activity and offering services through Vera Italia.
“Means of distance communication”: any means which, without the simultaneous physical presence of Vera Italia and the user, may be used for the conclusion of the contract between the parties.
“Service” means the activity booked by Vera Italia on behalf of the User and which results in the purchase, supply or provision of tangible goods. The supply of any goods necessary for the provision of the service does not alter its nature for the purposes of this contract.
“Web platform”: the web platform available at www.veraitalia.it.

2. Scope

2.1. These terms and conditions govern the use of the Vera Italia platform and the purchase of products and services through the reserved area of the online platform accessible after user registration. Sales and supplies of products or services by parties other than Vera Italia, even if carried out on the aforementioned online platform via “hyperlinks”, “banners” or other hypertext links, are excluded.

2.2. Vera Italia acts as an intermediary to facilitate the purchase of products or services from other suppliers (so-called Culture Creators) and is not liable in the event of non-fulfilment or partial fulfilment of obligations by the latter. In such cases, the Culture Creators shall be liable for any damage caused by the total or partial non-performance of the Services, unless the event causing the non-performance is due to circumstances unrelated to the provision of the agreed services, to unforeseeable circumstances or to force majeure.

2.3. In the event of any conflict or discrepancy between these terms and conditions and those specific to the individual service offered by Vera Italia, the terms and conditions relating to the individual service shall prevail.

3. Nature and conclusion of the contract

3.1. The presentation of products and services on the online platform constitutes an invitation to offer. The contract is concluded online and at a distance in accordance with the Civil Code (R.D. No. 262/1942) and, where applicable, Legislative Decree No. 206/2005 (Consumer Code) and Legislative Decree No. 70/2003 on electronic commerce.

3.2. The User is required to read the Terms and Conditions and is also invited to carefully check, from time to time, the latest update of these Terms and Conditions, the information on the processing of personal data and the use of cookies, and any other rules governing the platform available in the “Legal Information” section, which can be freely consulted at https://www.veraitalia.it/informazioni-legali, as well as through a hyperlink available before acceptance for registration purposes. In any case, by registering on the platform website, the User has specifically and fully accepted these Terms and Conditions, through the “Point & Click” system, also pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code.

3.3. Vera Italia reserves the right to unilaterally modify these terms and conditions at any time and without prior notice, in order to offer new products or services, or to comply with provisions of law or regulations.

3.4. In order to conclude the contract for the sale of products and services, the User, after registering (see point 4 of these terms and conditions), must choose from the products and services listed on the Online Platform, indicating their price including taxes, by clicking on the relevant box. Once on the page entitled “Experience Selection”, which summarises the main characteristics of the products and services selected by the User, Vera Italia will ask the User to confirm that they have read these terms and conditions by selecting the appropriate box. The User may then click on “Next”. At this point, the User will proceed with the payment of the price of the selected product or service and click on the “Checkout” box in order to proceed with the order. The order will be considered as a contractual proposal by the user to Vera Italia for the products and services listed, each considered individually. Upon receipt of the order, Vera Italia will send an email acknowledging receipt of the order, containing a summary of the booking made, pending confirmation from the Culture Creator. This communication does not constitute acceptance of the user’s purchase proposal. The supply contract with Vera Italia will only be concluded when Vera Italia sends a separate email accepting the proposal, which will also contain information regarding the shipment of the product or the provision of the service.

3.5. The User may modify their proposal by accessing the reserved area of the Platform, in the “User dashboard” section, following the instructions that will appear, until it appears that the order can no longer be modified; or by sending an email to [email protected], without prejudice, in any case, to the right of withdrawal. The languages available to the User for the conclusion of the contract are Italian and English. Customer Service is able to communicate in the same languages.

3.6. Vera Italia may make changes to these Terms and Conditions at any time; the User is therefore required to accept only the Terms and Conditions of sale in force at the time of the relevant purchase, available on the Platform and viewable before acceptance.

3.7. The User may register on the online Platform, as described in point 4 below, at any time. Registration is required in order to purchase products or services offered by Vera Italia.

3.8. The User may not transfer to third parties any obligation or right arising from the agreement without prior written authorisation, issued at the sole discretion of Vera Italia and communicated by the latter by registered letter with return receipt or certified email.

3.9. From the moment the User registers on the Online Platform, he begins to communicate with Vera Italia in electronic form. Vera Italia may respond to the User’s electronic communications in various ways, for example by email, chat, text messages, including instant messages (SMS and WhatsApp), and by publishing communications on the Online Platform. Without prejudice to specific mandatory legal provisions, for the purposes of this contract, the User agrees that all contracts, notifications, information notices and other informative communications shall be provided in electronic form and shall satisfy the written form requirement, where required by law.

3.10. All invoices issued to the User will be in electronic format.

3.11. Vera Italia does not sell products or services to minors. Minors may only use the online Platform under the supervision of a parent or guardian who must carry out the operations in the minor’s best interests. In order to verify that the minimum age required by law has been reached, the User will be asked to confirm that they are at least 18 years of age.

3.12. The Platform may be used by the User exclusively for personal and non-commercial purposes, either directly or indirectly, with regard to the Platform itself, its contents and the information it contains. Furthermore, the User undertakes not to carry out any operations of an illegal nature or prohibited by these terms and conditions or by law, and Vera Italia reserves the right to deny access to the online Platform at any time, without notice, in the event of improper use, even if only suspected, of the online Platform.

3.13. Vera Italia reserves the right not to accept orders from anyone that appear abnormal in relation to the quantity of services purchased or the frequency of purchases made on the Platform, as well as in relation to the improper or suspicious use of any gift vouchers/discounts.

4. Registration on the Online Platform and processing of personal data

4.1. The Data Controller is Vera Italia, which declares that it processes the personal data of Customers in compliance with the new European legislation introduced by Regulation 2016/679/EU (hereinafter also referred to as the “GDPR”) and Directive 2002/58/EC (on electronic communications), as well as the relevant Italian legislation (Legislative Decree No. 196/2003, hereinafter also referred to as the “Privacy Code”). To view the Privacy Policy and the Cookies Policy, please refer to the “Legal Information” section which can be freely consulted at https://www.veraitalia.it/informazioni-legali; a hyperlink will then be available before the acceptance of the policies.

4.2. The User may register on the online Platform by following the procedures and instructions provided on the platform itself. In this case, the User is obliged to provide, in a clear, correct and truthful manner, the data requested by Vera Italia that will be necessary for the registration of the User and the confirmation thereof (identification data, such as name and surname, as well as contact details, such as residential address/domicile, mobile phone number and email address). The User declares that all information provided to access the Online Platform and during its use is true, complete and accurate and undertakes to keep it up to date. Registration on the Online Platform involves the activation of a personal profile.

4.3. The Online Platform also collects information relating to the IP address, type of browser and operating system used, domain name, times and addresses of websites from which the User accessed the site. This information is processed by Vera Italia in aggregate and anonymous form for statistical purposes.

4.4. Bank details will be acquired and managed directly by Vera Italia’s credit institution and by Stripe (https://stripe.com/), as independent Data Controllers. Vera Italia only receives transaction validation from the credit institution or Stripe.

4.5. To complete registration, the User must declare that they have read these terms and conditions as well as the information on the processing of personal data and the use of cookies by ticking the relevant boxes. The User is free to choose whether or not to consent to receiving commercial communications. Failure to consent will not affect the contractual relationship with Vera Italia.

4.6. Vera Italia is exempt from any responsibility regarding data provided voluntarily by the User, who undertakes to promptly inform Vera Italia of any changes relating to such data.

4.7. Once registration has been completed, the User will receive an email from Vera Italia confirming registration at the email address provided by the User during registration within 24 hours of the registration request.

4.8. The User may at any time cancel their registration on the Platform or exercise their rights under the GDPR by filling in the appropriate form at https://www.veraitalia.it/esercizio-diritti/

4.9. The User undertakes, with due diligence, not to disclose or transfer to third parties the login credentials for their personal area and to store, safeguard and keep them secret. The User also undertakes to prevent unauthorised third parties from accessing the credentials and assumes responsibility for any financial consequences arising from the use of this online Platform with their credentials by third parties.

5. Pre-contractual information and payment methods

5.1. The User declares that, prior to purchasing the product or service online, they have read all the information contained in the information sheet, accessible on the platform, which clearly indicates the main characteristics of the product or service, the geographical address and identity of the Manufacturer, the price and payment methods, and that they accept its contents in full.

5.2. The price of the products and services provided by Vera Italia to the User is that indicated from time to time on the online Platform in the information sheet for the product/service offered, with reference to the individual product or service, unless there is a clear error. In the case of the purchase of travel itinerary advice, the price corresponds to the value of the advice service provided by Vera Italia. In the case of the purchase of one or more services, however, the price includes the price of all selected products and Vera Italia’s intermediation fees.

5.3. Vera Italia’s intermediation activity is independent of the price of the products or services purchased. This consultancy fee amounts to 15% of the value of the service or product purchased and is refundable if cancellation occurs within 48 hours before the scheduled service delivery date, as it relates to the service offered by Vera Italia for research, comparison, and assistance in the booking process and the sending of tickets/receipts for the requested activities.

5.4. The amount of the intermediation fee varies depending on the products/services purchased and may increase in the event of a request by the User to change the booking, which is handled by Vera Italia.

5.5. In the event that the price indicated on the Online Platform differs from the correct sale price of the product/service, Vera Italia will inform the User, offering confirmation of the adjusted price or cancellation of the service with a consequent refund.

5.6. The price indicated on the Online Platform for each product or service to be provided by Vera Italia is inclusive of VAT.

5.7. All sales prices of the products and services presented and indicated on the platform are expressed in euros. The methods of payment of the price are indicated on the web platform and in particular on the final screen relating to the purchase proposal for the products or services chosen by the User. In particular, payment will be managed by Stripe.

6. Intellectual property

6.1. All content on this Online Platform is protected by copyright under the Copyright Law (Law No. 633/1941). By accessing and using the Online Platform, the User acknowledges that Vera Italia is the exclusive owner of all rights and property on the Platform and the products and services offered therein, including all intellectual property rights.

6.2. The User acknowledges and accepts that Vera Italia’s intellectual property rights are protected by national, European and international laws. Consequently, the User agrees and undertakes not to copy, export, reproduce, alter or modify the information, content, software, products and services, graphics and images of the Vera Italia Platform, except for the possibility of printing a limited number of copies of the selected service for strictly personal use. The images on this Online Platform are provided for viewing purposes only and may not be saved or downloaded in any format.

6.3. The User agrees and undertakes not to violate any of the measures taken by Vera Italia to limit or prevent access to its services; not to violate the security of the services or attempt to obtain unauthorised access to the services, or to use false credentials to gain unlawful access to the services. Illegal operations in violation of Vera Italia’s intellectual property include, but are not limited to: a) accessing, monitoring and copying any content on this Online Platform; b) circumventing or evading measures used to prevent or limit access to the Online Platform and personal areas; c) transfer to third parties of your login credentials in order to commit acts that infringe Vera Italia’s copyright.

6.4. Access to and use of the Online Platform Services does not grant the User any right and/or licence and/or transfer or ownership of copyright, trademark and/or other intellectual property rights over any other content or element present on the Platform.

6.5. Vera Italia does not claim any intellectual property rights over the content uploaded by the User in their reserved area.

6.6. The logos, page headers, icon buttons and fonts used are trademarks or distinctive signs of Vera Italia or its suppliers.

7. Right of withdrawal

7.1. . In accordance with the provisions of the law in force, without prejudice to the exceptions set out in Article 59 of Legislative Decree No. 206/2005 (the “Consumer Code”), listed in point 8 of these Terms and Conditions, if the User qualifies as a “Consumer”, i.e. a natural person acting on the platform for purposes unrelated to their professional or business activities, they have a period of 14 (fourteen) days (the “Withdrawal Period”) to withdraw from the contract, provided that the service has not been completed, without having to provide any reason and without incurring any costs other than those provided for in Article 59 of Legislative Decree No. 206/2005 “Withdrawal Period”) to withdraw from the contract, provided that the service has not been completed, without having to provide any reason and without incurring any costs other than those provided for in Article 56, paragraph 2, and Article 57 of the aforementioned Legislative Decree No. 206/2005. The User expressly declares and acknowledges that, except for the cases and terms indicated in this clause, the right to withdraw from this contract is excluded and, consequently, the User is in any case required to pay the entire course fee.

7.2. The deadline for exercising the right of withdrawal pursuant to Article 52 of Legislative Decree No. 206/2005, without prejudice to Article 53 of Legislative Decree No. 206/2005, shall run from the day of conclusion of the contract in the case of a contract for the sale of a service or, in the case of a contract for the sale of a product, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods. In the case of goods, lots or multiple items ordered by the consumer in a single order and delivered separately, the period for exercising the right of withdrawal shall start from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good, lot or item.

7.3. Before the expiry of the withdrawal period, the User shall inform Vera Italia of their decision to exercise their right of withdrawal from the contract. To do so, the User may submit their withdrawal request directly by completing the form available online at this link: https://www.veraitalia.it/diritto-recesso/.

7.4. In order to exercise the right of withdrawal, the relevant notice of withdrawal must be sent before the expiry of the 14 (fourteen) day period and the product must be returned to Vera Italia in accordance with the instructions provided. In the event of withdrawal from a contract for the provision of a service, the 14-day withdrawal period shall commence on the date of conclusion of the contract.

7.5. Once compliance with the withdrawal procedure has been verified, Vera Italia will refund all payments received from the Consumer without undue delay and in any case within 14 (fourteen) days from the day on which it is informed of the Consumer’s decision to withdraw from the contract.

7.6. The products must be returned by the User intact, in their original structure or packaging, without undue delay and in any case within fourteen days from the date on which they informed Vera Italia of their decision to withdraw from the contract. The deadline is met if the User returns the goods before the expiry of the fourteen-day period. The Consumer shall bear only the direct cost of returning the goods.

8. Exclusion from the right of withdrawal

8.1. The right of withdrawal for distance contracts and contracts negotiated away from business premises is excluded in the cases referred to in Article 59 of Legislative Decree No. 205/2006, and in particular is also excluded for non-consumer Users in cases where Vera Italia offers:

service contracts after the service has been fully performed if the performance has begun with the User’s express agreement and with the acceptance of the loss of the right of withdrawal following the full performance of the contract by the Supplier;
the provision of services whose price is linked to fluctuations in the financial market that Vera Italia is unable to control and which may occur during the withdrawal period;
the provision of clearly personalised services;
supplies of goods made to the customer’s specifications or clearly personalised, contracts concluded at a public auction;
the supply of goods that are liable to deteriorate or expire rapidly;
the supply of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance;
the supply of digital content through a non-material medium, if the performance has begun with the express agreement of the User and with their aware acceptance that they would lose their right of withdrawal in such a case.

9. Refunds and cancellation of the booking

9.1. In the event of exercising the right of withdrawal or cancellation of the booking (in the cases established), the refund will be made using the same means of payment used by the User for the initial transaction.

9.2. Vera Italia, as an intermediary, will open the file in the name and on behalf of the User.

9.3. The conditions for cancellations and refunds vary according to the specific agreements between Vera Italia and the Suppliers and are specified in the individual service/product descriptions offered on the platform.

9.4. It may not be possible to cancel or modify the requested service. If the User fails to notify in writing—with at least 48 hours’ notice before the scheduled performance time and in accordance with the procedures set forth in Article 9.5—the User’s inability to use the Services or the need to make significant changes to them, Vera Italia will still be entitled to 100% of the cost of the service purchased and will not refund this amount, as it represents compensation for Vera Italia’s provision of its services.

9.5. For changes, the User may send an email to [email protected] indicating the booking number and the name and surname of the person who made the booking.
9.6. With regard to hotel and other accommodation bookings, the specific terms and conditions for cancellations and changes will depend on the accommodation provider and will be indicated on the accommodation provider’s website.

10. Terms for the performance of the service and delivery

10.1. Vera Italia will carry out the task of shipping the product or booking the service agreed with the User within 10 working days from the conclusion of the contract.

10.2. The obligation to deliver a product is fulfilled by transferring the physical availability or control of the goods to the Consumer. The obligation to provide a service, on the other hand, is fulfilled by booking the service.

10.3. Vera Italia will forward the product to the User at the address provided by the User during registration and the specifications of the service requested by email to the email address provided by the User during registration. The services provided will also be available to the User by accessing their personal area and following the instructions provided by the online platform.

10.4. In the event that the contract for the sale of products and/or services cannot be performed for reasons not attributable to either party, Vera Italia shall promptly refund the User the price paid for the product or service chosen.

10.5. Vera Italia’s services may involve travel to locations throughout Italy. All travel involves a certain degree of risk. Vera Italia does not provide travel insurance nor is it a provider of insurance packages. It is the sole responsibility of the User to decide whether to take out travel insurance or other insurance.

The User is responsible for organising and paying for their own travel to the location of the purchased service and for participating in the Experience(s) offered. The User is also responsible for booking accommodation, unless they find one through Vera Italia on its Platform.

11. Liability

11.1. Within the limits of the provisions of the law in force, Vera Italia:

carefully selects the information relating to accommodation facilities, hotels and any other information on products or services available on the web platform (such as video recordings, photographs, etc.), but is not responsible for any inaccuracies therein. Such information may be modified, supplemented or replaced at any time by Vera Italia and, in some cases, is provided by way of example only. In particular, any photographs and videos in digital format accompanying the description of the service offered are for illustrative purposes only;
it is not liable in the event of non-fulfilment of obligations by third parties or incorrect information provided by third parties; the intermediary is only liable for obligations arising from its capacity as an intermediary and within the limits of current legislation. However, Vera Italia, as an intermediary, will support the User in identifying an alternative service or changing the date;
is not liable, as an intermediary, for any damage to Users or third parties suffered during the performance of the activities provided for in the services purchased, but the User is solely liable for any damage suffered by themselves or third parties arising from their own activities. Therefore, the User is required to behave in a polite, respectful and sober manner towards the Culture Creators and their staff, as well as other participants; otherwise, the User may be asked or forced to leave the premises, but failure to participate in the activities provided by the booked service will not entitle the User to a refund.
As an intermediary, it is not responsible for the “assistance or special requests” option for each of the products it mediates (e.g. dietary requirements, specific assistance, meals, etc.); in this case, the User must check whether the Supplier can meet their special requests.
It is not liable for any damage resulting from cancellations or changes to services due to force majeure and/or unforeseeable circumstances (e.g. war, terrorist activity, national strikes, fires, epidemics, hurricanes and other actual or potential serious environmental disasters).
is not liable for any damage, claims or losses, direct or indirect, arising to Users due to the failure and/or malfunctioning of this online Platform or the electronic equipment of the Users themselves or of third parties (including Internet Service Providers);
cannot be considered in breach of its obligations towards the User, nor liable for any damage in the event of inability to provide the electronic services related to this online Platform or in the event of the User’s inability to access this online Platform due to the malfunctioning of electronic means of communication for reasons beyond its control (such as, for example, unavailability of telephone lines or other network service providers, malfunction of the User’s electronic devices, malfunction of software installed by the User, as well as actions of other users or other persons with access to the network), except in cases of wilful misconduct or gross negligence;
may suspend and disconnect this online Platform, permanently or temporarily, without being held liable to the User;
assumes no responsibility in the event of fraudulent or illegal use by third parties of the bank details entered when paying for the services purchased, if it can demonstrate that it has taken all possible precautions based on the best knowledge and experience available at the time and in accordance with ordinary diligence, in full compliance with the legislation in force at the time of purchase;
is not responsible for hyperlinks to websites managed by third parties other than Vera Italia, which may be contained on this Online Platform, provided solely for informational purposes, and the inclusion by Vera Italia of hyperlinks to such websites does not imply any acceptance by Vera Italia of the material published on such websites or any other relationship between Vera Italia and the operators of such websites.

12. Identity documents, visas and health requirements

12.1. The User is responsible for checking their situation with the relevant travel authorities before departure, as regulations regarding documents, passports and visas may change. In fact, it is the User’s responsibility to be in possession of a valid identity document (identity card or passport and, if applicable, a visa) to travel to the places where the purchased services are provided. Vera Italia declines all responsibility for Users who do not have the correct documents.

12.2. In addition, each destination has its own rules (e.g. regarding entry formalities and vaccinations) which may also vary depending on the nationality of the User. In this case too, it is the User’s responsibility to gather this information. Vera Italia declines all responsibility for Users who have not taken the necessary steps to obtain the relevant information.

13. Electronic tickets and online bookings

13.1. All bookings made on the Vera Italia platform are electronic.

13.2. Once the User has made a booking request, Vera Italia will send an email with the details of the User’s booking request pending confirmation by the Culture Creator of the requested service or product. Once the Culture Creator confirms the request, a confirmation email will be sent to the User by Vera Italia (for more details, see Article 3).

13.3. Each Travel Supplier has its own rules and regulations regarding the provision of services. The User may be required to provide the booking number and/or confirmation email to the Supplier as proof of booking, so on the day of departure, they may need to bring a digital copy or printout of their electronic bookings and e-tickets. Vera Italia cannot be held responsible for any failure to comply with such rules and regulations of individual Suppliers, which should be consulted by the User prior to departure.

13.4. Vera Italia relies on the information entered by the User and, therefore, cannot be held responsible if the booking of the service/product does not arrive due to an incorrect email address or the spam settings of your email inbox. Vera Italia cannot be held responsible if the User enters any of the requested data incorrectly (e.g. enters a name incorrectly, reverses first and last names, chooses an incorrect date of birth, etc.). Furthermore, the User is required to check that the data on any identity document or passport requested corresponds to the name on the booking confirmation.

13.5. The User must inform Vera Italia immediately if they change their email address or telephone number.

14. Transfer of risk

14.1. In contracts that place the obligation to ship the products on Vera Italia, the risk of loss or damage to the goods, for reasons not attributable to Vera Italia, is transferred to the User only when the latter, or a third party designated by the User and other than the carrier, physically takes possession of the product(s).

14.2. The risk is transferred to the User upon delivery of the goods to the carrier if the latter has been chosen by the User and this choice has not been proposed by Vera Italia, without prejudice to the User’s rights against the carrier.

15. Guarantees and commercial conformity

15.1. Vera Italia is obliged to deliver goods to the User that comply with the sales contract and is liable to the User for any lack of conformity existing at the time of delivery of the goods.
15.2. The aforementioned legal warranty, which Vera Italia is bound to provide, guarantees the product against any lack of conformity with the sales contract.
15.3. In the event of application of the aforementioned warranty, the User shall be entitled to have the product restored to conformity free of charge by repair or replacement, or, if this is not possible, to a reduction in the purchase price or termination of the contract.
15.4. The aforementioned legal guarantee is valid if:

the defect appears within 24 (twenty-four) months of the date of delivery of the products;
the User reports the lack of conformity to Vera Italia within two months of the date on which the defect was detected.

15.5. With regard to the booking of services, Vera Italia guarantees that the service provided will not be interrupted, suspended or non-compliant with the characteristics described at the time of the offer on the Web Platform.

15.6. The User is required to report any interruption, suspension or lack of conformity of the service to Vera Italia within two months of using it.

15.7. If the suspension, interruption or non-compliance of the product/service provided persists, the User may request, alternatively and at no cost, the restoration of the service purchased or the provision of an equivalent service or the replacement of the product with an equivalent one, with a possible reduction in the purchase price, unless the request is objectively impossible to satisfy or is excessively burdensome for Vera Italia in relation to the value of the service provided. Alternatively, the User may request the termination of this contract.

15.8. The request must be sent in writing to the certified email address [email protected], to Vera Italia, which will indicate its willingness to comply with the request or the reasons for its inability to do so. In the same communication, if Vera Italia has accepted the User’s request, it must indicate the methods and timing for restoring the service or activating the equivalent service/replacing the product with an equivalent one and any price reduction applied.

15.9. If the restoration of the service or its replacement with another equivalent service/product is impossible or excessively burdensome, or if Vera Italia has not restored or replaced the service within the time limit specified in the previous point, or, finally, if the replacement previously made has caused significant inconvenience to the User, the User may request, at their discretion, a reasonable price reduction or, if all legal requirements are met, the termination of the contract. In this case, the User must send their request to Vera Italia at , which will indicate its willingness to comply with the request or the reasons preventing it from doing so within 7 (seven) working days of receipt of the request or in any case in accordance with the nature and characteristics of the service requested.

15.10. In the same communication, if Vera Italia has accepted the Purchaser’s request, it shall indicate the proposed price reduction or the methods provided for the refund of the price of the service, which shall be made using the same means used for payment.

16. Expressed termination clause

16.1. The obligations assumed by the User, as well as the guarantee of successful payment made by the User and the exact fulfilment of the obligations assumed by Vera Italia, are essential, so that by express agreement, the failure to fulfil any one of these obligations, unless due to unforeseeable circumstances or force majeure, shall result in the termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a court ruling.

16.2. If the User fails to pay the total amount due, Vera Italia will send them an email inviting them to pay the total amount due within 10 (ten) days, with a warning that, upon expiry of this period, the contract will be terminated by operation of law. Vera Italia reserves the right to block the purchase functions of the Platform for defaulting users, giving notice in the manner indicated above.

17. Applicable law, arbitration clause and jurisdiction

17.1. Contracts concluded on the Vera Italia platform are deemed to have been entered into in Italy and governed by Italian law, without prejudice to any additional rights to which Consumers are entitled under the law of their country of residence.

17.2. All disputes arising from this contract shall be referred to an attempt at conciliation at the Mediation Body of the Chamber of Commerce of Naples (NA) and resolved in accordance with the Conciliation Rules adopted by the same.

17.3. If the conciliation attempt is unsuccessful, the dispute shall be referred to the Arbitration Chamber of the Naples Bar Association and governed by its Rules.

17.4. Alternatively, or subsequently, if the Parties intend to refer the matter to the ordinary courts, any dispute arising from these terms and conditions shall be settled by the Court of the District of Naples, without prejudice to the rights of Consumers to take legal action in the courts of the State in which they are resident.

17.5. The User has access to a platform, set up by the European Commission, for the resolution of online disputes, which can be accessed within the limits provided for by law via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT.

18. Communications and complaints

18.1. Written communications (e.g. requests for information) addressed to Vera Italia, requests for assistance or any complaints may be sent by email to [email protected].

19. Changes to these terms and conditions

19.1. Vera Italia reserves the right to modify these terms and conditions of the products and services offered by it.

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☐ ACCEPTANCE OF TERMS AND CONDITIONS.

I declare that I have read the above terms and conditions, and in particular the conditions set out in clauses 3 (Nature of the contract), 5 (Pre-contractual information and payment methods), 7 (Right of withdrawal); 8 (Exclusion of the right of withdrawal), 9 (Refunds and cancellation of the booking), 11 (Liability), 14 (Transfer of risk), 15 (Guarantees and commercial compliance), 16 (Express termination clause), 17 (Applicable law, arbitration clause and jurisdiction), the clauses of which – having been read and approved – are accepted by the User for all purposes, and in particular pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code and Articles 33-36 of Legislative Decree 206/2005.